Shipping policy
Shipping Policy
Last Updated: September 3, 2024
Thank you for shopping with Eco Explore Outdoors. This shipping policy outlines the terms and conditions regarding the shipment of products purchased through our service.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and provide an estimated restocking date or offer a refund for the unavailable item.
2. Shipping Locations
We currently ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
3. Shipping Costs
Shipping costs are based on the size and weight of your order and the delivery method. To view the shipping charges for your order, please check your cart before finalizing your purchase. Additional charges may apply to remote or rural areas.
Eco Explore Outdoors reserves the right to change shipping costs at any time, but this will be displayed before the order is finalized.
4. Delivery Timeframes
The estimated delivery time for your order will be provided at checkout. Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to your order's acceptance and approval.
- Standard Shipping: Typically, 3-5 business days.
- Expedited Shipping: Typically, 1-2 business days.
Please note that delivery times may be affected by holidays, weather conditions, and other unforeseen circumstances.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to check the status of your delivery through our courier's website.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, please contact us immediately at info@ecoexploreoutdoors.com. We will arrange for a replacement or refund as soon as possible, subject to our investigation.
7. Lost or Stolen Packages
Eco-Explore Outdoors is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the courier to file a claim.
8. Changes to Shipping Policy
We reserve the right to update or change this shipping policy at any time. Any changes will be reflected on this page and will be effective immediately upon posting.
9. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us:
- Email: info@ecoexploreoutdoors.com
- Telephone: 0330 122 9577