COOSHADE Pop Up Canopy Tent

Order Confirmation:
As soon as you place your order, we will pre-authorise your card; however, your card will not be charged.We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card, and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@ecoexploreoutdoors.com so that we can help.

Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@ecoexploreoutdoors.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Welcome to Eco Explore Outdoors!  

At Eco Explore Outdoors, we're not just a retailer; we are a community of passionate outdoor enthusiasts dedicated to bringing you the best in outdoor adventure gear. Our journey started with a simple yet powerful mission: to ignite a love for the great outdoors and provide everything you need to explore it safely and sustainably.

Our Story

Our adventure began in the heart of London, born from a desire to connect more deeply with nature and share that joy with others. From humble beginnings—where we started with just a small collection of handpicked gear—we have grown into a trusted name in the outdoor industry. Our growth has been fuelled by our commitment to quality, sustainability, and a deep respect for the environment. Every step of our journey has been marked by a dedication to overcoming challenges, from sourcing eco-friendly products to ensuring every customer finds exactly what they need for their next adventure.

Our Vision

At Eco Explore Outdoors, we envision a world where everyone can experience the beauty and wonder of nature. We strive to inspire more people to venture outside, to explore, and to cherish our natural world. Our unique approach combines a love for the outdoors with a strong commitment to sustainability. We carefully select products that minimize environmental impact and support ethical manufacturing practices. Our ethos is simple: to empower our customers to explore with confidence while preserving the planet for future generations.

Why Choose Us

Choosing Eco Explore Outdoors means choosing quality, reliability, and exceptional customer service. We are proud to offer a diverse range of high-quality products that cater to all levels of outdoor enthusiasts—from beginners to seasoned adventurers. Our commitment to customer satisfaction is unwavering; we go above and beyond to ensure you have a seamless shopping experience. We are honoured to have received numerous accolades for our dedication to sustainability and customer service, making us a leader in the outdoor activities industry.

Meet Our Team

Behind Eco Explore Outdoors is a team of passionate individuals who live and breathe the outdoors. Our team members are more than just employees; they are explorers, hikers, climbers, and nature lovers who understand the products we offer because they use them themselves. With a diverse range of expertise and backgrounds, our team is here to provide you with the best advice, guidance, and support. We believe that a knowledgeable team makes all the difference, and we're here to help you every step of the way on your outdoor journey.

Our Commitment to Community

We are more than just an outdoor retailer; we are a vital part of the communities we serve. While our head office is based in London, our reach extends far beyond, thanks to our reliable courier partners like FedEx, UK Mail, DHL, and UPS. We believe in giving back and regularly participate in local environmental initiatives, supporting conservation efforts and promoting outdoor education. Every order you place with us is an opportunity for us to demonstrate our commitment to excellence and our love for the great outdoors.

Connect With Us

Thank you for your interest in Eco Explore Outdoors. We invite you to explore our range of products and join our community of outdoor enthusiasts. If you have any questions or need assistance, please don't hesitate to reach out through our Contact Us page.